Taco Cabana

Customer Satisfaction Survey (cabanacares.com)

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Taco Cabana
Customer Satisfaction Survey

If you have recently visited Taco Cabana, your feedback is wanted! Here's what you need to do to complete the Taco Cabana Survey (located at cabanacares.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Taco Cabana and saved the receipt.

  • Step 1: Have your Taco Cabana receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey


  1. Do not go to TACO CABANA 21121 Tomball Parkway, Houston, Texas 77070. Our food is not serve yet and it’s already 40 minutes. I went to complain with the assistant manager and guess what she said ohhh its already ready “FUNNY” I just told them to refund my money and get out and never go back to eat TACO CABANA. Notice too their table are dirty nobody is cleaning and the broom to sweep the floor is beside the table. WOW that is really turn off to eat on that TACO CABANA. I just feel sorry who ever franchised that fast food, they need to clean up the worker specially the manager.

  2. visited TC, at 11722 IH-35 in San Antonio, TX, beans were hard & lukewarm,the enchaladas were lukewarm as well.
    I advised staff that the soap dish was out of soap and the entire restroom was in need of attention. The tables need cleaning. This is totally unacceptable….

  3. I went to one of the stores off 67 I’m in Dallas-Fort Worth area and the play was too hot and burned my fajitas and I was kind of disappointed but I didn’t say anything but I love Taco Cabana I haven’t come here for my fajitas for like 30 years so I stopped at the one in Rockwall this morning on my day off hoping that they would be good so I didn’t ruin my day and the staff was wonderful here and everything was perfect it’s kind of made my day plus I got my military discount which is much appreciated I don’t use that very much cuz I feel like a tightwad but I do it here and I just saved $4 on my meal and it was wonderful keep up the good work guys. Store#20292

  4. I wanted to do the survey but I guess 4 days is too long to wait. Anyway…did not have a good experience this day. On 9/24, I visited. Twenty minutes to get my food, the order was incorrect. The crew that night was not up to par.

  5. Why have a survey if I can’t even take it?!!! I have been going to taco cabana twice a week for a whole month and I can’t even use the damn survey?????!!???!

  6. Store 20283 needs to encourage their staff to practice hand washing. Watched a man blow his nose then proceed to load the ice machine with unwashed, ungloved hands. Disgusting!

  7. Only 2 customers in the store when we came in, no napkins, we had to wipe our own table off it was so dirty, never saw a manager, most of the salsa tubs were empty, salsa bar was filthy with food dropped all over the bar, I cleaned it up, service was good after we were finally able to place our order. Order was accurate and timely delivered but I never expected to have to wet paper towels to clean our own table and the salsa bar, and use them for napkins. Staff was in the kitchen having a high old time but where was the manager? We were at store 20362, 9719 Poteet Jourdantan Highway in San Antonio, TX. This store is usually awsome but slowly going down hill.
    coupon code: 3011 7362 1033 8031 Pass code: 52813–Survey not working correctly.


  9. I order two dozen taco and not of them had a label for the contents.

    I asked and showed a military ID and was given a senior citizen discount.

    I asked for some pico and it was denied.

  10. Store no 26341 in Bourne TX has the best customer service. I live within 5 miles of two restaurants and prefer this . Your employee Ruben has taken care to always get my orders correct.

  11. Yet another Taco Cabana employee asked me for money. I was seated at a table eating breakfast, and an employee came over and asked me for $5. In what universe does Taco Cabana think it is okay for employees to hit up customers for money. The number of bums who walk into the store and steal drinks and use the bathroom to take a bath is revolting enough as it is. Straighten that place up or close it down.

  12. Bandera and 1604 location, 3 times waiting in line and left after waiting for the first car to be served after 15 minutes. Service was good for awhile, but going down hill again. Thankfully Las Palapas opens at 6, busy but they get it done..

  13. Do not visit the Taco Cabana at I1604 and Potranco; poor service, not kept clean (Trash inside over flowing) the female cashier does not listen to the customer, wrong change and pour 3 drinks down the drain; if you get Santos as your cashier, you are fortunate, polite, courtesy, customer orients – the only bright spot; Employees observed standing around doing nothing or talking on cell phones; Salad bar area needed cleaning and resupply; Corina Zapata came and talked to us because she knew we were not having a good experience, she was polite and listened to our concerns – the Manager told her to leave and terminated her shift, the only time we visibly saw him – he displayed no interest in the Customers and customer satisfaction. The Survey system has changed and it is not Customer friendly.

  14. I have visited many several Taco Cabana’s in the Dallas Metroplex area most of them are excellent good customer service and good food. However this store in Denton at 2330 W. University store #20355 has the worst customer service mainly one person her name is Addison. If you don’t like your job find something else you like. Don’t spoil for other people that do a good job. She did not give me all my order and the taco she gave spilled in the bag I asked her to fix it she just poured into another bag and gave it to me. Missed half of the order. I just left the taco on the table even though I paid for it. Please find another job that you may be good at. Working with customers is not your thing.

  15. Taco Cabana seems to be a bush-league operation. Also,, the opportunities to do a survey are pretty rare. That tells me that TC doesn’t really care about what the customer is experiencing, and that giving them $1 for their feedback is too much to pay. Generally, the service is horrible and the food not always acceptable. Now I’ve even had trouble trying to do a survey. When I type in my 16-digit code and then press Enter, it gives a message saying, “Thank you for your feedback.” No opportunity to do the survey!

  16. I have to say – my server at the drive thru name tag was “Sunny” and WOW did it fit. What a great customer experience I had. Tell her the she gave “RAVING” service to me today and for that my disposition is “Sunnier” . 1st visit to you and to any fast food in a very long time and I appreciated the bright smile and helpful attitude.

  17. Visited LIttle Road in Arlington today. I am used to seeing a long line for breakfast tacos. When there was just 1 car in line, I stopped by, thinking “what luck.” I waiting for a response to my arrival, ordered and then waited a while for the previous car to leave. The attendant had fingernails more suited to an opera and hair so long and loose it was sweeping across the prep counters as she moved. The poor attitude and lack of mutual respect and cooperation in the business was apparent even in the few minutes I spent waiting at the drive in window.
    Since my last visit, the entire staff at the location has changed. And not for the better.
    My tacos were poorly wrapped, the salsa cups were covered in sauce and leaking.
    I wont be returning any time soon.
    PS- the survey does not ask the right questions.

  18. The Greenville, TX location Store # 20365 sucks! The manager on staff Amber is rude, hateful, and does not know how to give correct change back.
    When I asked to staff members her name the first thing they ask was why and followed with was she rude to you????
    Taco Cabana where I live is always crowded & the food is always good. Plus the staff up to the manager check on you while you dine in. That’s why we stopped in Greenville but never again.
    My husband likes a lot of meat on his nachos so I requested extra meat & cheese. You would think for the price that was charged one would see the value…NOT!
    EVEN AFTER I explained to manager that serving was inappropriate she gave me the “so bitch” look. Then stated that was a TC rule. First I’ve heard because it’s not like that where I live. These are our regular meals…nothing about the order is ever different. The straw that broke the camel’s back is when I ask for a refund not only did she short change me she didn’t give me credit for the tax paid on the item.
    I was not afraid to say anything else to her but I was just that appalled that she even had a manager’s title.
    Sign No crowd
    I see why, Amber works there…

  19. the site is working i when to taco cabana this moring 25 july 2018 they stated they will stop using discount why stop it i been eating their for years please do not stop this discount

  20. Survey does not respond properly, No code for discount on next visit, no questions to answer. . Not working just just as reported for the last 3 days. Cabana bowl was not up to par, could it be they already know?

  21. SURVEY SITE NOT WORKING FOR OVER 1 MONTH NOW ! Either remove the survey/coupon from the receipt of fix the site. Stop wasting time.

  22. I have to say that our trip to store #20277 Little Rd, Arlington, Tx, was very unsatisfying. The girl we placed our order with was not very good at her job, she didn’t ask if we wanted a drink, my husband ordered street tacos and she didn’t ask if he wanted the plate or just the tacos. Sales person not strong she acted like she was bored and didn’t want to be there. I know we wont go back. The menu has changed again. Then when we received our food, after a long wait. It was really bad. My husbands street tacos fell apart the corn tortilla was stale and dry, the meat was sparse. My taco was so greasy that there was about a Tablespoon of grease in the container. I ordered brisket Nachos and there was hardly any meat on them. We have given this store numerous chances. Our trip before this one was for breakfast and again it was so dry and gross I couldn’t finish them. They need better service and better cooks.

  23. Went to Lewisville location today 7/10/2018 and ordered brisket quesadilla with pick de Gallo on the side, received no pick and the food was the worst I have ever had from Taco Cabana. I have never complained about food before but the brisket was dried out and hard to chew, making the quesadilla un edible. Such a disappointment I used to love to come here and get the quesadilla but it looks like those times they are a changing.

  24. I went to a Taco Cabana in Dallas, TX today, and one of the employees asked me for money to pay for their bus fare. I am not kidding. Can you believe that? You go into a store to buy food and one of the employees asks you for bus fare. I did not even know the guy. That is seriously screwed up. If that ever happens again, I may never return.

  25. Went to store 20113 on 06/27/2018. First time trying to take a survey and now I understand why the service is so bad. I put in my coupon code then went to thank you for taken the survey. Didn’t even get to take the survey. It should not be cabanacares. It is cabana does not really want to hear what the problem is.

    I was in the drive thru for 8 minutes for one taco. There was only one vehicle in front of me that had already been seating for a time (I figured this because it had his motor off waiting for his food). It was ridicules that it takes so long to get served.

    1. I Thought I was the ONLY 1 getting the Thanks for taking the survey. The Store I Went to on 1604 and Culebra, was DIRTY, the Tables were NOT Cleaned. Wasn’t Greeted when We came in, and the Young lady who took our order acted like We were Interrupting her. Gee go figure. Not going to this store again.

  26. The website is not allowing me to take the Survey but, I went to store #20268 June 23 & 24 about 6:30 a.m. after getting off from work. Thru the drive thru I ordered 3 tacos with chorizo, egg & cheese and I could not taste the chorizo; on the 23rd there was a black African American female had her cell phone charging next to the cash register; on the 24th a black African American female on her cell phone laughing and talking out loud while putting condiments in my bag without asking me and I did not want condiments. Both employees were very unprofessional. I will not ever go to a Taco Cabana again.

  27. COUPON CODE 4000 7236 2241 2061 PASS CODE 58968
    I have visited Taco Cabana store 20236
    I visit several of your stores, just about daily for breakfast. This store is the closest to my job. I have to say this is the worst store in the city of Houston, TX. If you get inline anytime around 7:00 AM in the Drive Thru, you can expect to sit inline for 20-30 minutes. Then when you finally get to the window, the cashier is very rude, especially on my visit today 6/22/2018 order # 432. he did not ring my order up and tried to give me the wrong order. I had to ask for Pico and napkins. He does not greet you or thank you, he just closes the window in your face. This month alone I have drove away from the window without my order at least 4 times. I get to the window after 20 minute wait inline just to be told that what I ordered has not been prepared yet (I love the shredded chicken tacos) or there is more wait for my food. Today they had about 6 people on the line and still could not get orders correct. No manager in site.

    I went on the link for the survey, after putting in my coupon code, it said thank you for taking our survey.

    I managed fast food for about 10 years and THIS STORE NEEDS HELP!! IT IS AWEFUL!!

  28. It lets me enter code but then goes straight to thanks for taking the survey…. except it never gave me the survey to take. Not to mention didn’t give me a validation code. Survey works about as well as the store service today….which was lousy!

  29. My family eat at store #20253. The last time we ate the one television in the inside dining area had on CNN. I have a young son and it was blaring riots being streamed via the network. Everyone there were so disturbed due to the content. We returned again, and this time CNN is blaring yelling due to the election. I asked the cashier could the station be changed or the TV cut off due to it’s offensive content. He replied, no. It’s pre-set on that station. This is just horrible that we cannot take our children to eat without having this type of entertainment forced upon us. I looked around and saw so many parents with kids with the same response. This has to stop!

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