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Pollo Tropical
Customer Satisfaction Survey

If you have recently visited Pollo Tropical, your feedback is wanted! Here's what you need to do to complete the Pollo Tropical Survey (located at pollolistens.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Pollo Tropical and saved the receipt.

  • Step 1: Have your Pollo Tropical receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey

If you’ve visited Pollo Tropical recently, you already have what you need to save money on your next visit.

All you need is your receipt from Pollo Tropical, fill out a short survey located at pollolistens.com, and you will receive a money saving offer good for your next purchase from Pollo Tropical.


  1. pollolistens web site not working,
    my family and me visit the 1051 S Military Trl, Deerfield Beach · (954) 596-1722 for Dinner around 9.30pm not good service the food was cold, the fries are cold and hard, very !!!DISAPPOINTED!!!!!!

  2. I don’t have my receipt code because I returned to the store after seeing what was given to me when I got home. The refund receipt does not provide a receipt code.
    Food was missing and not served as requested.
    I got tired of the disappointment and awful customer service so I returned to the store to get a refund.
    I visited store#10151 in Hollywood, FL and had an awful experience.
    It’s not my 1st awful experience but I decided to give it another chance.
    There seem to be an issue from management down the line.
    To begin, customer services does not exist at this store. Drive thru is the worst.
    The orders are ALWAYS incorrect and when you try to correct the order the staff gives the customers attitude. Each and every time our family goes through the drive thru when we reach home something is wrong with the order ex: cups are filled with watered down juice that were not replaced, the chicken is BURNT and HARD, the yellow rice looks more like a mixture of white rice or they share the wrong protein.
    When you request for any sauce the cashier tells you it’s finish or gives you a leaking sauce container.
    Don’t serve your patrons what you would not want for yourselves or family members.
    People have to work hard for their money, why should we patronize your business when your staff treats the patrons like trash and acts as if you are not standing in front of them.
    All the staff does is talk, laugh and play around. Maybe if the reduce all the talking and focus on their job the orders would be tight.
    There are other companies that serves the same type of food in this area and food tastes better with more variety, excellent customer services and provides 100% better atmosphere.
    This is where I will take my business

  3. How are you suppose to leave your opinion when your system does not work. Just to let you know, I visited 5720 Wiles Road and it is the worst Pollo Tropical I have been to. You don’t get greeted and the condiment counter is filthy. VERY DISAPPOINTED I COULD NOT LEAVE A SURVEY.

  4. I tried to do the survey today and my receipt was from today. It asked for my code which I entered and then it said “We thank you for your time spent taking this survey. Your response has been recorded.” It didn’t give me the validation code or even let me answer any questions. What is going on with the survey????

  5. I went to Pollo Tropical a few days ago. my rice was hard not cooked all the way and they gave me the fat portion of the pork roast not hardly any meat. I was very upset because I did not enjoy my food. I tried doing a survey and could not complete, something is wrong with the site

  6. I visited Pollo Tropical at Jacksonville airport today and the person working the drive thru window was so RUDE!!! She rushed me as I was trying to place my order not to mention my order was wrong.. Very disappointing.. I tried to do the survey and was unable to complete.

  7. We have just returned from eating at Pollo Tropical. We have eaten there many times at store 10086. Your recent changes to the store are not appreciated. First the hideous new colors on the exterior, next you got ride of the servers, now I have to wait at the counter for my order, next most of the amenities of the interior have been cheapened. I now get the impression that Pollo is now just another noisy fast food place. Pollo Tropical used to be our number one place to dine, not any more, we will patronize

  8. 320 S.E. 1st Street, Miami, Fl 33131. Our Pollo Tropical is THE GREATEST. Food always fresh and tastier meal portion still the same PRICES JUST RIGHT. Most of all the NEW MENU off the chain. Ribs and chicken for that price no complaisant. Sweet CORN TUFFLE just like HOMEMADE YUM! YUM. I have not tried the others stuff on menu yet. But that MANGO salads not too HOT. Our Staff always FRIENDLY and willing to work with you if order wrong and helps customers with there orders. . Sometimes the food sever get PISS when they have to do another dish and look at you crazy. LOL I love it

  9. I have now visited the pollo tropical on San Jose blvd in Jacksonville Florida twice and they have stated they only have dark meat when I order a family meal. When I state that there isn’t the same amount of meat on a leg as on a breast they state that it is the same amount of chicken. The meal says WHOLE chicken. Please fix this store.

  10. I always enjoy the friendliness and the the delicious food!
    The meals suffice for a home cooked meal anyday!!!!


  12. I constantly visit your Pollo tropical stores here in the Orlando area. I see the same theme over and over.
    1) The tables are always left dirty with trays and food. And no matter what the staff can’t keep up because they are trying to take care of the kitchen and counter. Part of this problem can be solved if you put trash bins at the entrance like every restaurant does. Costumers are trainable if you explain it. Ray Krock did that with Mcdonalds. They are doing pretty well now! :0)
    2) your management seems very disconnected from the customer. You mostly see them taking care of the grunt work instead of leading and delegating and keeping track of how quickly product goes out efficiently.The saucing tables always look empty and not cleanly managed. The same with the drink stations, iced tea is always out.
    3) orders are always wrong. Time and time i see food going back because it was the wrong order. It seems to me that sometimes its a language barrier between the counter person and the costumer. Sometimes it seems that no effort goes into what the worker do.As a hispanic person i can say that! “:0)
    Over all the food is ok. It’s a good bang for the buck, so i think costumers tolerate up to a certain point. The problem with that is when the competition opens and starts doing it better than you do. That’s when the beginning of the down hill slide starts.Remember even a big corporation like McDonald’s sometimes closes stores, and all that hinges on management leadership and correct productivity to keep the doors open. And doing simple things like putting trash bins by the doors! “:0)!

  13. Tropichop looks like cat food. ordered my mom some chicken with fries and got
    burnt, wrinkle chicken who knows maybe from day before. Rejected order. Will never go back or recommend. Manager on duty did not know what the heck she was doing when we complain. She needs to be the waitress not manager.

    store located 1811 s.semoran blvd
    store#10032 order number 349792 on Monday nite

  14. I do not understand how this pollo location still in business, the service is the worst, customer service, to serve the orders they take a whole length of time, to take the order they make you wait up to 7 minutes, your management is really awful, they do not know how to manage time, catering orders, employees, not to mention the tables are never cleaned, the place is a mess. The place location it’s at 1051 south military trail, Deerfield beach, FL 33442. My receipt number is 3002 1064 1648 7129.

  15. store# 10130 1261 S Cleveland Av, Fort Myers has the most aggressive, impatient, stupid, and rudest manager I ever seen. She doesn’t even has the basic customer services. How in the world she became manager? I advising anyone to be very careful with this store manager, otherwise you could be ending with trespass warning police for exercise your customer right!
    That what happen to me and will do everything possible to spray the event world wide.

  16. 10-22-15 This was our first time at your place. we really enjoyed the food and the people were very nice. We will tell other people about your g ood food. We will go back again!!!! David morris

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