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Wendy's Customer Satisfaction Survey

If you have recently visited Wendy's, your feedback is wanted! Here's what you need to do to complete the Wendy's Survey (located at talktowendys.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Wendy's and saved the receipt.

  • Step 1: Have your Wendy's receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey


  1. lanell yates

    I went to the Wendys on W Broad street and Central ave in Columbus Ohio. This was the worst experience i have ever had. I waited at the speaker for about 7 minutes, then once i got to the window they told me i would have to pull up and wait. I sat there about 15 min before i went inside. Once i there i checked my food and not 1 item was correct. and the fries were ice cold. I was inside about another 15 min trying to get it all corrected. There were only 3 customers inside the store by the way. And when i left the two cars that were a head of me were still out there waiting on their food. There is not one reason i can think of for this type of service. I will not be back to this location, and possibly any Wendys location.

  2. Alissa

    I was at fostoria Wendy’s and they had great workers very polite and very fast service I got my food and got out in no time with manners and a smile on my face I will definitely be back thank u very much

  3. Chris

    I think Wendy’s has the best tasting fast food burgers !!! But I want the old bacon mushroom cheddar melt to come back !! They keep coming out with a mushroom burger for limited time only every year but they never compare

  4. Richard Ross

    I wanted to take your survey, but not if it required modification of my computer.
    Hat’s off to Dede at the Haverford PA restaurant, Store #396. Dede, who appears to be a supervisor, came by my table to ask if everything was all right. It was. Then she continued on, cleaning the empty tables. There were two elderly couples just finishing their lunches, so Dede cleared all their trash and took it to the container for them. She speaks to everyone in a friendly, professional way. I’m sure she inspires the other associates at this restaurant.

  5. A. Swinson

    Regarding a purchase at Wendy’s Restaurant in Columbia, MD (Rte. 108) – usually the food is nice and hot. I ordered 2 Single burgers with medium fries and a Jr. Bacon Cheeseburger – unfortunately, I never received the Jr. Bacon Cheeseburger sandwich that I purchased. Reference #3297 (on Dec. 8, 2017 9:00 PM – #30298)

  6. Kathy LaPrad

    We recently went around our town of Cadillac Michigan collecting donations for a benefit auction and dinner fund raiser for a family member that has been diagnosed with a rare form of stomach cancer that has spread through out his body. When we went to Wendy’s and ask for a donation Mark, the Manager of Wendy’s in Cadillac not only donated 300 frostys, he also delivered them himself along with straws, spoons, and napkins. We would like to thank the corporate office for allowing this very generous donation and a very special thank you to Mark not only for your generosity but also for taking the time to deliver the frostys. Everything you have done to help was so appreciated. THANK YOU!

  7. Juana

    On October 11th around 5 p.m. I got to work and my manager Christina Garcia kick me out of the store in a very awful way in front of everybody including clients for an unknown reason after asking a few questions about the line because I had just gotten there. she screamed at me in front of everybody and she was also acting very aggressively towards other employees that day, and now every time that I work with her I feel very uncomfortable and scared that’s going to happen again. Store number 103

  8. Jerry Stewart

    Wendy’s at 2600 MLK Blvd in Dalton, GA. Used to be my favorite breakfast place, but that has changed over the past several months.
    The filthy interior of the restaurant, slow service, lack of product and unfriendly staff have caused me to bypass this restaurant in the morning and head 1 mile up the road to the Golden Arches of their competitor.
    Complaints to the restaurant staff, corporate, and via the online survey has fallen on deaf ears. During my most recent (and last) visit, this Wendy’s was out of decaf coffee and the same crumbs (plus more) were in the booths that I had observed 3 days earlier.
    The empty tables were obviously dirty and sticky, so I had to ask a staff member to clean a table for me so I could sit down and eat. No apologies, not a word was spoken by the staff member, and she did not clean the booth seat nor any of the surrounding tables that were filthy.
    The staff members are driving the customers away because they won’t keep this restaurant clean and serve their customers in a friendly, timely manner. No one wants to eat in a filthy location.



  10. Tiffany L Smith

    I just went to the Wendy’s in Noblesville,Indiana off of st rd 32 or Conner street and it was horrible it did not look like the oil has been filtered or changed in a very long time,and they definitely were not fresh they were cold so I couldn’t even eat them. I ordered a number 1 and it just wasn’t as good as it usually is, I totally get that at 830 they are trying to get ready for close but they don’t close till 10. Before the job I have now I worked fast food for 10 plus years and I would not have served that to anybody because especially the fries I was not pleased and they didn’t put my receipt in the bag so I just wanted somebody to know how bad my experience was.# if you wouldn’t eat you probably shouldn’t serve it to someone else.

  11. Tom

    Purchased $20.20 take out order on 8/13/17 from Wendy’s 851 Unser Blvd, SE, Rio Rancho, NM. Food and service was great. Tried to take survey offered on receipt. Talk about cumbersome.

  12. Lisa Sangineto

    Went to Wendy’s today in tucson Az. On cambell and Prince… Usually it’s pretty good. So mom and I stop through the drive through we order 2 baked potatoes 1 mozzarella chicken salad and 1western bacon cheeseburger and 2 beef patties no bun. We get home 5 min away. The burger was cold the cheese nit melted. The potatoes were dry and wrinkled up. Im so dissatisfied and mad at myself for not checking before i left. And it was a second shot there because of previous problem with fries. Not every day is a good day but food should always be fresh and hot. I Unfourtanatly didnt save my reciept but thats ok. I won’t go back. .

  13. Pat Morrison

    We regularily eat at the same Wendys each week today I had your new ‘grilled queso bacon’ huge disappointment 1 out of 5 stars would not have again. Dry chicken, dry bun over cooked bacon a big dolop of spicy something in the middle yawn yuk

  14. H-Town

    Dear all,

    Just spoke to The Cooperate.πŸ€”
    Will not mention any names to protect the innocent so that being said here is my survey and thoughts.

    Called C. O. And The gentleman that answered at corporate simply said the following.
    Sir, this is coprate we do not look up info from just a Receipt.#
    end Quote.

    Wow no word to explain, wait I got one !
    And throw in some secret special sauce
    crappy non helpful shit service.

    Asked him if he had a problem
    He said no sir.
    Really could have fooled me custermore representative.

    Then to top it off, He asked me to give him the location I was enquiring about so he could transfer me and Guess what?
    Yup, you guessed it the unnamounus prick, jerk off hung up on me…Speechless.

    A real person in Ohio!
    just like on the back of there receipt ..yeah right! !!

    On the other hand shout out to all the hard workers that are keeping it trill in H-Town That make my experience great.
    Thank you.

    Store location
    10719 North Freeway
    Houston Texas, 77037

    Best Regards.
    H-Town Dueces

    P. S.
    Y’all need to come to Houston.

  15. Debbie Pearson

    Visited Wendys in Wilson NC on May 14,2107 Of all days mothers day. Needless to say it was the sorriest store I have ever eat at. Upon entering the store was full of flys counter dirty and the food prep area was dirty floor and table had to wait for the party crowd that was suppose to be working to wait on us with a no how can I help you. Ordered a Artisian grilled chicken sandwich combo plus grilled chicken baconator fries and drink. Fries were cold took back still cold. Grilled chicken was old cold and undercooked. Sticky stuff on floor at counter and drink station dirty. They Were not busy only one couple in there. Lobby was dirty in back and counter and sticky stuff was still on floor after we threw our food away and I asked for a manager. He had the nerve to ask where the store was dirty at. When I told him where the store was dirty at I pointed out the counter and floor. He acted as if he could care less. Very non professional I am very disappointed and being Mothers Day didn’t help. Thanks for ruining my mothers day!

  16. Ruby

    My Wendy’s single cheese hamburger, no onions was very good on Januar y 17, 2017.
    I also had a coke A\and Chocolate frosty.

  17. Voneth

    My Wendy’s hamburger was very very dry in cold and it was a long line so I am done with trying to buy food from Wendy’s


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