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Customer Satisfaction Survey (talktowendys.com)



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Wendy's
Customer Satisfaction Survey
(talktowendys.com)



If you have recently visited Wendy's, your feedback is wanted! Here's what you need to do to complete the Wendy's Survey (located at talktowendys.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Wendy's and saved the receipt.



  • Step 1: Have your Wendy's receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey



Wendy’s is seeking customer feedback! As of this writing (this could change) they are even offering a free coupon for a BOGO sandwich in exchange for your opinion!

How to take the TalkToWendys.com survey:

  1. Make a purchase at Wendy’s
  2. Have your receipt handy
  3. Visit talktowendys.com to get started
  4. Enter the “Restaurant Number” from your receipt
  5. Enter the “Date of Visit”
  6. Enter “Time of Visit”
  7. Click the “Start” button to start the survey
  8. Answer the questions with your honest opinions
  9. Upon completion, you will be instructed how to get your free prize.
  10. Follow the instructions to get your prize and enjoy!

47 Comments

  1. I visited the wendys on 348 n sunrise in Roseville California I purchased a dave single and it was fresh and hot the taste was amazing the best burger I have ever had and the resteruant was really nice and clean 100% on a scale of 10 they get a perfect 10 two thumbs up

  2. My husband and I went to Wendys Sunday On Towsen Ave in Ft. Smith Ark..the workers in the kitchen were NOT wearing gloves… it will be our last trip there,,, and I will be turning them in to the health dept.

  3. i was in wendys on 9/ 17 /18 placed my order and i needed help with my tray . because i chould not carry it . so the manger carrered it to my table for me . that was nice of her . when i got ready to leave . the guy cleaning tables cleared the the table for me and ask if there was .anything he chould help me with . how was my food .please come again . that was so nice of them

  4. wendys in Roseville on north sunrise was amazing the food was awesome and the customer service was outstanding I loved everything 100%

  5. I visited the Wendy’s on Apple Avenue in Muskegon, MI and was very satisfied with the service I received…the burger was good and the fries were hot. The cashier was very courteous, I had to ask her name so I could tell it to you..Michelle Marble…very courteous.

  6. I WENT TO THE WENDY’S ON MAIN ST IN TOLEDO, OHIO AND WAS VERY DISPLEASED WITH THE SERVICE AND QUALITY OF THE FOOD, THERE WAS ONE GIRL WORKING AND WE HAD A LARGE ORDER AND GOT HOME, THE FRIES WERE NOT HOT AND THE CUOS LOOKED AS IF SOMEONE SPLIT THE CUPS UP RATHER TGAN FILL THEM AS THEY HAVE DONE PREVIOUSLY. THE 2 SINGLES WITH CHEESE WERE SLOPPY AND OVERLOADED WITH CONDIMENTS WERE IT WAS NOT PLEASENT TO EAT, THE 2MEDIUM SPRITES WERE WATERED DOWN AND THE NUGGETS WER DRIED OUT. I AM A FREQUENT BUYER AT WENDY’S AND HAS NEVER HAD A BAD EXPERIENCE WITH THEM. I COULD EVEN UNDERSTAND ONE OR TWO THINGS WRONG, BUT THE ENTIRE ORDER, THEN I TRIED CALLING AND NO ONE ANSWERED THE PHONE AND YOU COULD NOT LEAVE A MESSAGE. BAD BAD SERVICE AND I AM GREATLY DISAPPOINTED.

  7. the wendys on summertree plaza, Zephyrhills, Florida is ALWAYS out of something. They rarely have enough for change, and their staff are not customer friendly. the younger people are rude, and the management have terrible attitudes if something goes wrong. they are often out of coke products, cups and no one seems to care. no one takes ownership of any issue and its ridiculous.

  8. I never enjoyed over me as much as I enjoyed everything here the staff the store was clean everyone was super nice if I can get in the score from one to hundred to get

  9. Shannon rd location in Durham is my favorite. Ieat there at least twice a week. My order is always on point and the staff are always nice and professional ._.Love my spicy chicken with a side of cheese sauce!

  10. Wendy’s in Wilson NC is the sorriest store in Wilson, every time I do go there they don’t have nothing…You need to bring back the daytime girls that was working there about a year old. You let them go I guess and brought this sorry crew in. I used to love Wendy’s. What is really going on there.

  11. Elijah in Wilson NC location is great! We had problems with our order due to the cashier not understanding and keying order in correctly. But Elijah went above and beyond to help us and correct it.

  12. I went to Wendy’s on Kirby and quince the service was horrible I sat in line for 45 minutes and french fries but my flash look like they were old and stepped on they also did not give me a receipt they also did not read my order back

  13. I ‘ve a Wendy’s customer for over 40yrs and these days at store #6116 of Crystal lake by jewel have I been very disappointed but have stop going there with my son each week y u Ask? The food sits and gets cold while they finish the order.ask for no ice in the pop and I get ice in sorry to say but this particular Wendy’s Fucking Sucks And is on my don’t eat there List.

    1. Wind Gap Pa
      The counter girl with the lower arm tatoo was very rude. She gave us the wrong flavored frosty and when we told her she grabbed it out of our hand and threw it across the aisle into the gabage can. After we ater we went up for a dessert and she refused to wait on us. The woman manager wasnt overly friendly either

  14. I went to the Bad Axe. Michigan Wendy’s .on March 2,2018

    I did not get a receipt and my hamburger was very coldThe girl who took my money was on her cell phone.
    I did not feel good and went right home.

  15. I went to the Wendys on W Broad street and Central ave in Columbus Ohio. This was the worst experience i have ever had. I waited at the speaker for about 7 minutes, then once i got to the window they told me i would have to pull up and wait. I sat there about 15 min before i went inside. Once i there i checked my food and not 1 item was correct. and the fries were ice cold. I was inside about another 15 min trying to get it all corrected. There were only 3 customers inside the store by the way. And when i left the two cars that were a head of me were still out there waiting on their food. There is not one reason i can think of for this type of service. I will not be back to this location, and possibly any Wendys location.

  16. I was at fostoria Wendy’s and they had great workers very polite and very fast service I got my food and got out in no time with manners and a smile on my face I will definitely be back thank u very much

  17. I think Wendy’s has the best tasting fast food burgers !!! But I want the old bacon mushroom cheddar melt to come back !! They keep coming out with a mushroom burger for limited time only every year but they never compare

  18. I wanted to take your survey, but not if it required modification of my computer.
    Hat’s off to Dede at the Haverford PA restaurant, Store #396. Dede, who appears to be a supervisor, came by my table to ask if everything was all right. It was. Then she continued on, cleaning the empty tables. There were two elderly couples just finishing their lunches, so Dede cleared all their trash and took it to the container for them. She speaks to everyone in a friendly, professional way. I’m sure she inspires the other associates at this restaurant.

  19. Just came from Wendy’s in Henderson NV. Hot delicious burgers. Both workers taking orders very very friendly.

  20. Second time I’ve got chicken the grilled it’s hard as a rock can eat it not going back to try it anymore

  21. Regarding a purchase at Wendy’s Restaurant in Columbia, MD (Rte. 108) – usually the food is nice and hot. I ordered 2 Single burgers with medium fries and a Jr. Bacon Cheeseburger – unfortunately, I never received the Jr. Bacon Cheeseburger sandwich that I purchased. Reference #3297 (on Dec. 8, 2017 9:00 PM – #30298)

  22. We recently went around our town of Cadillac Michigan collecting donations for a benefit auction and dinner fund raiser for a family member that has been diagnosed with a rare form of stomach cancer that has spread through out his body. When we went to Wendy’s and ask for a donation Mark, the Manager of Wendy’s in Cadillac not only donated 300 frostys, he also delivered them himself along with straws, spoons, and napkins. We would like to thank the corporate office for allowing this very generous donation and a very special thank you to Mark not only for your generosity but also for taking the time to deliver the frostys. Everything you have done to help was so appreciated. THANK YOU!

  23. On October 11th around 5 p.m. I got to work and my manager Christina Garcia kick me out of the store in a very awful way in front of everybody including clients for an unknown reason after asking a few questions about the line because I had just gotten there. she screamed at me in front of everybody and she was also acting very aggressively towards other employees that day, and now every time that I work with her I feel very uncomfortable and scared that’s going to happen again. Store number 103

  24. Wendy’s at 2600 MLK Blvd in Dalton, GA. Used to be my favorite breakfast place, but that has changed over the past several months.
    The filthy interior of the restaurant, slow service, lack of product and unfriendly staff have caused me to bypass this restaurant in the morning and head 1 mile up the road to the Golden Arches of their competitor.
    Complaints to the restaurant staff, corporate, and via the online survey has fallen on deaf ears. During my most recent (and last) visit, this Wendy’s was out of decaf coffee and the same crumbs (plus more) were in the booths that I had observed 3 days earlier.
    The empty tables were obviously dirty and sticky, so I had to ask a staff member to clean a table for me so I could sit down and eat. No apologies, not a word was spoken by the staff member, and she did not clean the booth seat nor any of the surrounding tables that were filthy.
    The staff members are driving the customers away because they won’t keep this restaurant clean and serve their customers in a friendly, timely manner. No one wants to eat in a filthy location.

  25. ENJOYED MY VISIT TO WENDY’S 9/11 THE ORDER TAKER WAS EXTREMELY PLEASANT AND THE BURGER DELICIOUS AT THE WENDY’S IN VINELAND, NEW JERSEY ON MAIN ROAD I DID NOT DOWNLOAD SURVEY BECAUSE i DON’T LIKE TO DO THAT.

  26. I just went to the Wendy’s in Noblesville,Indiana off of st rd 32 or Conner street and it was horrible it did not look like the oil has been filtered or changed in a very long time,and they definitely were not fresh they were cold so I couldn’t even eat them. I ordered a number 1 and it just wasn’t as good as it usually is, I totally get that at 830 they are trying to get ready for close but they don’t close till 10. Before the job I have now I worked fast food for 10 plus years and I would not have served that to anybody because especially the fries I was not pleased and they didn’t put my receipt in the bag so I just wanted somebody to know how bad my experience was.# if you wouldn’t eat you probably shouldn’t serve it to someone else.

  27. Purchased $20.20 take out order on 8/13/17 from Wendy’s 851 Unser Blvd, SE, Rio Rancho, NM. Food and service was great. Tried to take survey offered on receipt. Talk about cumbersome.

  28. Went to Wendy’s today in tucson Az. On cambell and Prince… Usually it’s pretty good. So mom and I stop through the drive through we order 2 baked potatoes 1 mozzarella chicken salad and 1western bacon cheeseburger and 2 beef patties no bun. We get home 5 min away. The burger was cold the cheese nit melted. The potatoes were dry and wrinkled up. Im so dissatisfied and mad at myself for not checking before i left. And it was a second shot there because of previous problem with fries. Not every day is a good day but food should always be fresh and hot. I Unfourtanatly didnt save my reciept but thats ok. I won’t go back. .

  29. We regularily eat at the same Wendys each week today I had your new ‘grilled queso bacon’ huge disappointment 1 out of 5 stars would not have again. Dry chicken, dry bun over cooked bacon a big dolop of spicy something in the middle yawn yuk

  30. Dear all,

    Just spoke to The Cooperate.πŸ€”
    Will not mention any names to protect the innocent so that being said here is my survey and thoughts.

    Called C. O. And The gentleman that answered at corporate simply said the following.
    Quote
    Sir, this is coprate we do not look up info from just a Receipt.#
    end Quote.

    Wow no word to explain, wait I got one !
    Shitty.πŸ‘ŽπŸ‘ŽπŸ‘Ž
    And throw in some secret special sauce
    crappy non helpful shit service.

    Asked him if he had a problem
    He said no sir.
    Really could have fooled me custermore representative.

    Then to top it off, He asked me to give him the location I was enquiring about so he could transfer me and Guess what?
    Yup, you guessed it the unnamounus prick, jerk off hung up on me…Speechless.

    A real person in Ohio!
    just like on the back of there receipt ..yeah right! !!

    On the other hand shout out to all the hard workers that are keeping it trill in H-Town That make my experience great.
    Thank you.

    Store location
    10719 North Freeway
    Houston Texas, 77037

    Best Regards.
    H-Town Dueces

    P. S.
    Y’all need to come to Houston.

  31. Visited Wendys in Wilson NC on May 14,2107 Of all days mothers day. Needless to say it was the sorriest store I have ever eat at. Upon entering the store was full of flys counter dirty and the food prep area was dirty floor and table had to wait for the party crowd that was suppose to be working to wait on us with a no how can I help you. Ordered a Artisian grilled chicken sandwich combo plus grilled chicken baconator fries and drink. Fries were cold took back still cold. Grilled chicken was old cold and undercooked. Sticky stuff on floor at counter and drink station dirty. They Were not busy only one couple in there. Lobby was dirty in back and counter and sticky stuff was still on floor after we threw our food away and I asked for a manager. He had the nerve to ask where the store was dirty at. When I told him where the store was dirty at I pointed out the counter and floor. He acted as if he could care less. Very non professional I am very disappointed and being Mothers Day didn’t help. Thanks for ruining my mothers day!

  32. My Wendy’s single cheese hamburger, no onions was very good on Januar y 17, 2017.
    I also had a coke A\and Chocolate frosty.

  33. My Wendy’s hamburger was very very dry in cold and it was a long line so I am done with trying to buy food from Wendy’s

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