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Charleys Customer Satisfaction Survey

If you have recently visited Charleys, your feedback is wanted! Here's what you need to do to complete the Charleys Survey (located at and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Charleys and saved the receipt.

  • Step 1: Have your Charleys receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey

I love a good Philly Steak, and it turns out Charleys makes a great one. Lucky for us they are now inviting customers to participate in their Guest Satisfaction Survey, and they will reward you for your feedback with free discount coupon!

To get your free coupon, have a recent Charleys receipt ready, visit and enter the 5 digit store number printed on your receipt, then select the date and time printed on the receipt and click “Start” to take the survey.


  1. Stephanie

    There is something wrong with your survey, I have tried at least 5 times and after you respond to the first two questions it keeps taking you back to page 1???? What am I to do?? Store 9539 on 1/2/2018 at 6:34pm. My order was take out. If you truly value your customers feedback than please address this issue

  2. Tom Marcino

    I am a regular customer of Charleys (store #00092 – Citadel Mall SC) and have been for years; however, I have reached a point where I am totally disgusted with your restaurant and ironically it has nothing to do with your food. I normally do not order a soft drink when I place my food order but instead ask for (fountain) water. In the past I was charged a nominal amount for the water (25 cents) but now that cost has risen to 50 cents. You are the only restaurant that I know of (and that includes fast food places) that charges for water. I think that’s outrageous; water certainly doesn’t cost you anything, so why should you charge your customers. In any event, I’m not happy and I’m sure I’m not the only one.

  3. Paul young

    Hello I visited your restaurant 23 Feb around 2;40 pm with my wife at the Clarksville Tn. River side drive location we ate lunch the place was not crowded at all but after we ordered we waited 31 minutes for our food. we paid $42.88 for the food which I thought was expensive but that was not the problems the Cole slaw we were served was not made right it was tasteless no flavor just plain shredded cabbage with a little salad dressing. I later learned that you all give 10% discount to active duty military how could you restrict it just active duty with all the war hero retirees that reside here in the city of Clarksville TN thanks for listening I want return.


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