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Tim Hortons Customer Satisfaction Survey

If you have recently visited Tim Hortons, your feedback is wanted! Here's what you need to do to complete the Tim Hortons Survey (located at telltimhortons.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Tim Hortons and saved the receipt.

  • Step 1: Have your Tim Hortons receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey


  1. Karen James

    I go to Tim Hortons on Pinewood Park Drive in North Bay and we have our coffee inside and prefer a china mug but lately they are so stained on the inside they are disgusting….I asked a manager there about it and she said they have nothing to clean them with only the dishwasher…..my cup had 3 rings on the inside of it…..you mean to tell me a big company like this can’ t find something to clean the cups….makes me not want to go there !!!!

  2. Aganetha Klassen

    my husband and i went through the drive thru yesterday at the new location on fairway street south lethbridge, Montana was at the the window, can’t believe Tim Hortons is not stricter how those girls act at the window, she is a fucking tramp, or are they working on commission now, the more they can fucking flirt with the men, the more man will come and buy coffee, get your act together, alot of those men are married men, I will never go that tim hortens again as long as that tramp is working there. i thought we went for coffee, not to see if some tramp would try to get behind my husbands pants. She use to work on 43 street

    1. Aaron grosbeck

      This is interesting. But I seen something going on in London Ontario. And it’s worse seeing some tramp at the drive thru. LOL

  3. Marsha Hill

    Got two beautiful donuts but I wanted to enter the survey code but there were no numbers at the bottom of my cash register slip so I can’t answer the survey so I can’t win

  4. Arlene Allison

    In early November, when the peppermint mocha lattes came out, I tried one at Lansdowne west Peterborough on.It was delicious.
    On November 22, had another latte supposedly the peppermint at Tim Hortons highway 28 and 401 at Port Hope drive thru. It was terrible. No pepermint taste, and only 1/2 a cup. We were on route home to Peterborough, so did not go back. Today at Lansdowne Place food court in Peterborough, decided to try another.Terrible. No taste and only 1/2 a cup.Went back with the cup and contents to tell the girls behind counter, so she gave me another. This time, the cup was full, but no taste. It was just coffee and whipped cream.
    Terribly disappointed in your specialty coffee.

  5. Rachael Desmarais

    Wensday Oct.25.17 Tim Hortons#2172 12169 72nd ave Surrey BC. They refused me honey on the side as if they knew how much I like & insist they put it in? Do you know how much 2 honey is when free squeezed from a bottle? They sure dont! Stop being cheep & give back the honey packets!

  6. Philip

    I would have loved to fill out the survey but of course bad service does not include a receipt they really have gone down hill . I blame the MGMT not setting and maintaining the standards. I ended up with an upset stomach after eating my sandwich.

  7. Harpartap Singh

    At niagara falls service was very slow there were 2 counters one person at each and only one person was taking order packing and giving and there was a girl she was free but still she wasn’t doing work, she was just talking with a boy.

  8. Diane Reykdal

    Bought a d/d from 128 st 153 ave Edmonton ab.
    The last part of my coffee a got a mouth full of coffee grounds ..
    Not happy ..
    We buy three coffee from timmys daily .. Everything has been great till then .
    How can I be sure this will not happen again.
    Thank you

  9. Randy

    Service sucks at 2 locations in michigan. 12 and evergreen, always out of biscuits or croissants. 10 and evergreen, service sucks and were out of croissants and biscuits

  10. gloria

    Tim hortons on hall road connected to happys pizza has very poor service i was there yesterday morning 1/19/17 and a girl named lauren had a huge attitude and made my coffee wrong i am very disappointed that you would hire someone like that it’s not the first time i’ve been there with her poor attitude and service and wrong order. she always refused to give me a refund and told me to go to a different location.

  11. Rudy M

    I regularly visit this particular site and I find it to be one of the most efficient and friendliest ones; it’s always a pleasure to patronize this store.

  12. Chuck Miller

    I received a receipt to take a survey, but, after doing so it didnt give me validation code, for a sandwich??

  13. Kathleen Roth

    survey code 744419312151622070925 receipt # 6305432 1-21-17 I had a iced capp with Hazelnut flavor. It was very good AS USUAL !!


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