Tim Hortons

Customer Satisfaction Survey (telltimhortons.com)

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Tim Hortons
Customer Satisfaction Survey

If you have recently visited Tim Hortons, your feedback is wanted! Here's what you need to do to complete the Tim Hortons Survey (located at telltimhortons.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Tim Hortons and saved the receipt.

  • Step 1: Have your Tim Hortons receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey


  1. The Calgary Tim Horton kitchen staff are so loud and chatty, like they are at there own home, it’s annoying

  2. I went to Tim’s on Fairway Rd I. Kitchener Ontario on Sat. the 11th of Aug. and had a coupon for a free blueberry fritter. The fritter was stale. The next week on Sunday they had no blueberry muffins or fritters. The tims on Weber St. was much better. The Tim’s on Fairway Rd. is the most disgusting I have ever seen. I have read other reviews and talked to many people. That franchise should not be in business. This is the first time I have posted a comment.

  3. I tried the chili & cheese dish today, and was disappointed.
    The soggy, mealy “potato wedges” were awful.

    I have a suggestion. If you can’t make decent fries, either learn or give it up.

  4. HI … I Go to the Tim Hortons at the corner of Wynford Drive and Don Mills Road 5 times a week for the past 7 years….I have to say that the 3 ladies that have worked there for at least that length of time do a fantastic job!!!! They are so polite, well organized, very friendly and they the service area is always so clean. They ALWAYS remember your order which saves so much time! I have NEVER been to a Tim Horton’s that consistently runs so efficiently. Cynthia, Gladys and Susie are a true pleasure to deal with daily and they start my day off with a smile…..and all of my co-workers feel exactly the same about their level of service

  5. I go to the two napanee Tim Hortons every day
    NOT one time can they get it right. The coffee taste burnt or has no sugar. EVERY DAY I ask them to make sure there is sugar in my coffee of course they say there is. I end up driving home with shit coffee or end up in the store freaking out daily. This is ridiculous, I’m wasting my money at these stores. If I could go to a different one I would but I can’t. I am so sick of every day getting a coffee that taste horrible. Then to have the manger come to me and ask me to be nice to there staff cause he knows I work at Tim Hortons . Why why should I when I nicely ask you to make sure there is sugar in my coffee and you can’t do that. I work at Tim Hortons and I no you can tell if there is sugar coming out of the machine when pushing the button. They just don’t care. I no you can tell the number of cream or the correct amount of cream for 2 cream and a double double. They just don’t care handing it out almost black. Mike and Bob you can’t be friends with your staff. You pay them to do a job and that job is to serve coffee CORRECTLY. GET ON TOP OF YOUR STAFF. This isn’t there fault this is your fault as poor store owner.

  6. I go to the timmies in Guildwood every morning and the ladies there are lovely…BUT man do they take abuse…from cranky old men early in the morning yelling at them, to the kids that come in from the school with no manners. These girls take it all in stride and keep going. But I can see they are hurt by the way they are being spoken to….People be kind!!!

  7. I go to Tim Hortons on Pinewood Park Drive in North Bay and we have our coffee inside and prefer a china mug but lately they are so stained on the inside they are disgusting….I asked a manager there about it and she said they have nothing to clean them with only the dishwasher…..my cup had 3 rings on the inside of it…..you mean to tell me a big company like this can’ t find something to clean the cups….makes me not want to go there !!!!

  8. my husband and i went through the drive thru yesterday at the new location on fairway street south lethbridge, Montana was at the the window, can’t believe Tim Hortons is not stricter how those girls act at the window, she is a fucking tramp, or are they working on commission now, the more they can fucking flirt with the men, the more man will come and buy coffee, get your act together, alot of those men are married men, I will never go that tim hortens again as long as that tramp is working there. i thought we went for coffee, not to see if some tramp would try to get behind my husbands pants. She use to work on 43 street

    1. This is interesting. But I seen something going on in London Ontario. And it’s worse seeing some tramp at the drive thru. LOL

  9. Got two beautiful donuts but I wanted to enter the survey code but there were no numbers at the bottom of my cash register slip so I can’t answer the survey so I can’t win

  10. In early November, when the peppermint mocha lattes came out, I tried one at Lansdowne west Peterborough on.It was delicious.
    On November 22, had another latte supposedly the peppermint at Tim Hortons highway 28 and 401 at Port Hope drive thru. It was terrible. No pepermint taste, and only 1/2 a cup. We were on route home to Peterborough, so did not go back. Today at Lansdowne Place food court in Peterborough, decided to try another.Terrible. No taste and only 1/2 a cup.Went back with the cup and contents to tell the girls behind counter, so she gave me another. This time, the cup was full, but no taste. It was just coffee and whipped cream.
    Terribly disappointed in your specialty coffee.

  11. Wensday Oct.25.17 Tim Hortons#2172 12169 72nd ave Surrey BC. They refused me honey on the side as if they knew how much I like & insist they put it in? Do you know how much 2 honey is when free squeezed from a bottle? They sure dont! Stop being cheep & give back the honey packets!

  12. I would have loved to fill out the survey but of course bad service does not include a receipt they really have gone down hill . I blame the MGMT not setting and maintaining the standards. I ended up with an upset stomach after eating my sandwich.

  13. At niagara falls service was very slow there were 2 counters one person at each and only one person was taking order packing and giving and there was a girl she was free but still she wasn’t doing work, she was just talking with a boy.

  14. Bought a d/d from 128 st 153 ave Edmonton ab.
    The last part of my coffee a got a mouth full of coffee grounds ..
    Not happy ..
    We buy three coffee from timmys daily .. Everything has been great till then .
    How can I be sure this will not happen again.
    Thank you

  15. Service sucks at 2 locations in michigan. 12 and evergreen, always out of biscuits or croissants. 10 and evergreen, service sucks and were out of croissants and biscuits

  16. Tim hortons on hall road connected to happys pizza has very poor service i was there yesterday morning 1/19/17 and a girl named lauren had a huge attitude and made my coffee wrong i am very disappointed that you would hire someone like that it’s not the first time i’ve been there with her poor attitude and service and wrong order. she always refused to give me a refund and told me to go to a different location.

  17. I regularly visit this particular site and I find it to be one of the most efficient and friendliest ones; it’s always a pleasure to patronize this store.

  18. I received a receipt to take a survey, but, after doing so it didnt give me validation code, for a sandwich??

  19. survey code 744419312151622070925 receipt # 6305432 1-21-17 I had a iced capp with Hazelnut flavor. It was very good AS USUAL !!

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